Dependable IT (DIT) partnered with Malar Group, unlocking the potential to transform into an industry-leading, tier-one service provider. Through Malar’s strategic investment and unwavering support, DIT evolved from a locally focused, single-client company into a global powerhouse known for its expansive service offerings, operational efficiency, and exceptional workforce.
Malar provided the critical investment and growth capital needed for DIT to broaden its scope of services. What began as a straightforward inbound call centre evolved into a comprehensive suite of technical support, staff augmentation, and a robust contact centre. Additionally, with Malar’s backing, DIT launched a cutting-edge automation group, offering clients innovative Customer Experience (Cx) automation services. This diversification has positioned DIT as a leader in the customer support and technical services sector.
DIT’s growth story is one of remarkable transformation. With Malar's support, the company expanded from serving a single client to managing a diverse, multi-customer base. This strategic expansion was not limited to clientele alone; DIT grew from a locally focused operation to one with an international reach, positioning the company as a global competitor in the industry.
Malar's investment in DIT wasn’t just financial—it was deeply human-centric. Malar supported DIT’s initiatives to significantly improve employee training and development, launching programs like RRSP matching and retention bonuses. This commitment to workforce well-being has driven efficiencies and led to a dramatic reduction in employee attrition. By prioritizing its people, DIT has built a resilient and motivated team ready to support its expansive service offerings.
With a focus on nimble scalability and strategic Canada-wide recruitment, DIT is now recognized as a top-tier service provider. The company’s ability to scale operations rapidly while maintaining high-quality service is a direct result of Malar’s guidance and resources. Malar’s network of industry experts and connections across the Malar family has granted DIT access to additional skilled resources and invaluable insights.
Dependable IT’s evolution into an agile, service-oriented powerhouse is a testament to the transformative impact of its partnership with Malar Group. By investing in people, expanding service capabilities, and driving international growth, Malar has helped DIT achieve its vision and set the stage for sustained success. The collaboration between DIT and Malar is a model of strategic partnership, built on shared goals, industry expertise, and an unwavering commitment to excellence.